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    <title>Furl - The lothar  Archive</title>
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    <pubDate>Thu, 08 Jan 2009 09:40:47 GMT</pubDate>
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      <title>CustomerOps.com: The Psychology of Customer Delight and Outrage</title>
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      <pubDate>Wed, 05 Mar 2008 05:56:42 GMT</pubDate>
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      <pubDate>Wed, 05 Mar 2008 05:56:34 GMT</pubDate>
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      <title>The Very Secret Diaries</title>
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      <pubDate>Sun, 17 Feb 2008 18:26:46 GMT</pubDate>
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      <title>The Very Secret Diaries</title>
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      <description>THIS is CS done right...</description>
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      <pubDate>Thu, 17 Jan 2008 20:31:13 GMT</pubDate>
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      <furl:rating>3</furl:rating>
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      <title>I Got What America Needs Right Here</title>
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      <pubDate>Fri, 11 Jan 2008 05:24:18 GMT</pubDate>
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      <pubDate>Wed, 09 Jan 2008 19:37:32 GMT</pubDate>
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      <title>Just the Right Second</title>
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      <pubDate>Wed, 09 Jan 2008 19:33:23 GMT</pubDate>
      <category>Photography</category>
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      <title>"Cars" Gets it Right</title>
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      <pubDate>Tue, 08 Jan 2008 18:43:04 GMT</pubDate>
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